FAQS

GlobeMed Kuwait is not an insurance company, GlobeMed Kuwait is a healthcare benefits management company that serves many clients, among which insurance companies.

For more information and clarifications on the different medical insurance products available in the market whether group or individual, please refer to the insurance companies we proudly serve by clicking here

Go to the Apple Store or PlayStore, search for GlobeMed FIT, or click on the QR code.

1. Once installed, open the application and select the country: Kuwait.
2. Insert your username and password:

• Username: Your Insurance Number or National ID
• Password: Your year of birth. You will then be asked to change your password.  

To locate a healthcare provider, please download our mobile application, GlobeMed FIT, available for free on the Apple Store and Play Store. Please follow the steps enumerated in question # 3.

Once installed, you can find all healthcare providers included in GlobeMed Kuwait network under the “Find Medical Facility” feature.

You can have access to all detailed information on our healthcare providers such as the location, type, specialty and working hours.

In order to become part of our diversified healthcare providers network, please click here

If you have an appointment at one of the healthcare providers contracted with GlobeMed Kuwait, make sure to have the documents below:

• List of all the medications you are currently taking.
• Your recent lab test results
• Your digital/physical insurance card
• Your Civil ID
• List of all the symptoms you are currently having, by mentioning the first date you have been feeling them.

If you are outside Kuwait and would like to know if your medical insurance policy covers you while abroad, kindly contact us on 1 844 644 or by email csc@globemedkuwait.com

Your approval request might be rejected for several reasons, on a case by case basis. If you wish to know more about your rejection, kindly contact us on 1 844 644 or by email csc@globemedkuwait.com

In order to submit a claim for reimbursement, you are kindly requested to communicate directly with your HR department or your insurance company.

Dispensing chronic medication is always based on your insurance policy’s terms, conditions and limitation.

In case your policy covers chronic conditions, there are two ways to dispense your medication.

1. Dispense the signed and stamped prescription from any of our network pharmacies.
2. Apply for chronic posting, which enables you to dispense your chronic medication on monthly basis from your assigned pharmacy without the need for fresh prescription. You can obtain the form from our mobile application “GlobeMed FIT”.

• Go to “My Policy”, click on “Forms and Manuals” and choose “Chronic Claim Form”.
• Ask your physician to fill the form.

There are two ways to submit your chronic form:

1. Through the mobile application “GlobeMed FIT”: Go to “My Claims”, click on “Make a Claim”, choose the “Request medication refill (Chronic)” option and fill all the required fields. Once filled, click “Submit”.
2. By email:

• Send your prescription to: csc@globemedkuwait.com   
• Attach a copy of your Civil ID. 
• Attach your chronic form signed and stamped by your physician.
• Our medical approvals will process your medications and send you the status of your request.
• You can dispense your medication from the assigned pharmacy. 

To submit a complaint, please get in touch with our contact center on 1 844 644 or through email csc@globemedkuwait.com