Customer Service
A. Contact Center
.Our contact center is equipped with multi-lingual and skilled agents ready to assist insured members around the clock. Powered by a state-of-the-art CRM solution, we guarantee effective handling of inquiries and grievances. Also, all calls are recorded for quality assurance and performance improvement.
Contact Center Tel: +965 1844 644
B. Advanced Self-service Tools – GlobeMed FIT, Mobile App
GlobeMed FIT Mobile app is our self-service health insurance app and digital wellness tool.
It allows your insured members to manage their insurance online, anytime, anywhere!
- Insured members can manage their claims and those of their dependents including reimbursement & chronic prescription refills, and pre-approval requests.
- Use the e-card.
- Locate the nearest healthcare provider within the network.
- Access chronic medications details such as medications dispensing status, grace period to dispense them, next month treatment, doctor’s prescription expiry date, side effects, counseling info, and pill reminder
- Alerts whenever the medication is ready for dispensing from pharmacy and reminders to renew Doctor's prescription
- Access policy details, and much more.
Furthermore, the app effectively supports users in their health journey offering Health, Fitness, and Nutrition modules.
C. Field Offices
We are in the process of opening field offices in several hospitals which will be announced soon.
